tag:digitickets.statuspage.io,2005:/historyDigiTickets Status - Incident History2024-03-07T14:51:11ZDigiTicketstag:digitickets.statuspage.io,2005:Incident/199984952024-02-16T13:42:49Z2024-02-16T13:42:49ZDigiTickets Platform Outage<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>09:23</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform regarding a small percentage of failed transactions and are aware that this may be affecting some users and customers. These issues are stemming from unexpected behaviour from the payment gateway WorldPay.<br /><br />If you're experiencing these issues, we would recommend to contact WorldPay directly to assist with diagnosing the error messages customer's are receiving during transactions.<br /><br />We apologise for any inconvenience this outage is causing and hope this is resolved as quickly as possible. <br /><br />We will provide our next update on the situation once this has been provided by WorldPay.</p>tag:digitickets.statuspage.io,2005:Incident/186004072023-09-25T13:35:02Z2023-09-25T13:35:02ZDigiTickets - ProPoint Affected<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Resolved</strong> - We can confirm that we have successfully resolved this incident. We would like to apologise for any inconvenience caused.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:29</var> UTC</small><br><strong>Identified</strong> - The issue has now been identified and resolved and we will continue to monitor the situation.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:13</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting ProPoint and are aware that this may be affecting a small number of clients. <br /><br />We are currently investigating this issue and how we can resolve this issue as quickly as possible.<br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 13:05 BST<br />*Estimated Time of Restoration:* Unknown<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 14:00 BST (UTC+1)</p>tag:digitickets.statuspage.io,2005:Incident/179430592023-07-24T07:37:53Z2023-07-24T07:37:53Z504 Gateway Time-out<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>07:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>07:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>07:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:digitickets.statuspage.io,2005:Incident/176615582023-06-23T11:19:11Z2023-06-23T11:19:11ZPayyo Issues<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>11:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>10:54</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Identified</strong> - Payyo has confirmed that they have resolved the issue and are monitoring the situation. We have been updated that Payments may have been impacted since 5 pm 22nd June 2023 BST.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>07:33</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting Payyo taking payments. They have been notified and are investigating this issue. <br /><br />Systems Affected: Payyo<br />Time in which the incident started: 08:30 <br />Estimated Time of Restoration: Unknown<br /><br />We will provide our next update at 00:30:00</p>tag:digitickets.statuspage.io,2005:Incident/174874672023-06-06T10:40:44Z2023-06-06T10:40:44ZProPoint EPOS 0 value orders<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:16</var> UTC</small><br><strong>Monitoring</strong> - A hot fix has been released to resolve this issue, please follow the prompts on ProPoint to update your software version.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:09</var> UTC</small><br><strong>Identified</strong> - We have identified a bug causing the issue and will be releasing a hotfix shortly.<br /><br />If an order has a value of 0 ProPoint will fail to save the order and will look like it has frozen.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue related to 0 value open tickets causing ProPoint to freeze while saving an order.</p>tag:digitickets.statuspage.io,2005:Incident/172891322023-05-18T16:32:07Z2023-05-18T16:32:07ZDigiTickets Platform Outage - ProPoint Card Machines Not Taking Payment<p><small>May <var data-var='date'>18</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Monitoring</strong> - We have identified an issue that was affecting ProPoint and was aware that this may affect some users and customers. During this time, payments will look like they're taking an incorrect amount and asking the till operator to check the amount manually. Transactions are successful, and the order can safely be marked as paid manually.<br /><br />Our engineers have released a fix for this issue and so we politely ask you to clear your browser cookies and cache and log back into ProPoint for this fix to be applied. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 10:33 BST (UTC+1)<br />*Time of Restoration:* 11:09 BST (UTC+1)<br /><br />We apologise for any inconvenience this outage has caused and we will be monitoring this issue throughout the day.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting ProPoint and are aware that this may be affecting some users and customers. During this time, the platform's functionality may be impacted, and you may experience slow responses, error messages and more. <br /><br />We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 10:33 BST (UTC+1)<br />*Estimated Time of Restoration:* Unknown<br /><br />We apologise for any inconvenience this outage is causing and are working extremely hard to resolve this as quickly as possible. <br /><br />We will provide our next update at 11:30 BST (UTC+1)</p>tag:digitickets.statuspage.io,2005:Incident/171445002023-05-04T21:07:55Z2023-05-04T21:07:55ZDigiTickets Back Office Issues<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:07</var> UTC</small><br><strong>Resolved</strong> - We can confirm that we have successfully resolved this incident. We would like to apologise for any inconvenience caused.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has now been deployed, we recommend that you clear your cache on your selected browser and log back into the system. Please see the browser types below for cache-clearing instructions.<br /><br />Firefox; Select the menu drop-down in the right upper-hand corner > Select Preferences > Go to the Privacy & Security tab > Click Clear Data under the Cookies and Site Data section.<br />Chrome; Click on the three dots at the top right of the page > Head to settings > Privacy and Security > Clear browsing data.<br />Safari; At the bottom of Safari's settings screen > Select Clear Cookies and data or Clear Cookies and Clear Cache.<br /><br />We apologise for any inconvenience caused.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users. During this time, the functionality of the Back Office may be impacted and you may experience slow responses, error messages and more. <br /><br />We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />Systems Affected: Back Office<br />*Time in which the incident started:* 15:30 BST<br />Estimated Time of Restoration: 17:00 - Fix being deployed as soon as possible. <br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 17:00 BST.</p>tag:digitickets.statuspage.io,2005:Incident/167585712023-04-06T07:58:42Z2023-04-06T07:58:42ZDigiTickets Issues - ProPoint Affected<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>07:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>07:58</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Monitoring</strong> - We have identified and resolved an issue that was affecting the DigiTickets platform and we were aware that this may have affected some users and customers. During this time, the functionality of the platform had been impacted. <br /><br />Our engineers have rolled back changes made to ProPoint and it has resolved the issue with redeeming, searching, and loading ProPoint. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 12:16pm BST (UTC+1)<br />*Time of Restoration:* 12:38pm BST (UTC+1)<br /><br />We apologise for any inconvenience this outage has caused. We will be monitoring this issue over the course of the next 24 hours for any recurrences.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more. <br /><br />Our engineers are rolling back changes made to ProPoint to resolve the issue with redeeming, searching, and loading ProPoint. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 12:16pm BST (UTC+1)<br />*Estimated Time of Restoration:* 12:45pm BST (UTC+1)<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 12:50pm BST (UTC+1).</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more. <br /><br />We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 12:16 BST (UTC+1)<br />*Estimated Time of Restoration:* Unknown<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 12:50 pm BST (UTC+1).</p>tag:digitickets.statuspage.io,2005:Incident/162756902023-02-25T16:49:48Z2023-02-25T16:49:48ZDigiTickets Platform Outage - ProPoint Entering Offline Mode<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Update</strong> - We have investigated the issue that was affecting the DigiTickets platform and was aware that this was affecting some users and customers. During this time, the functionality of the platform was impacted and you may have experienced slow responses, error messages and more. <br /><br />Our engineers identified an issue with the AWS hosting platform and were able to implement a fix. This saw our services return to normal. We will be monitoring this incident over the next 24 hours for any recurrences. <br /><br />*Systems Affected:* Back Office, ProPoint, Online Ticketing, DigiTickets API, Trade Portal, DigiTickets Website<br />*Time in which the incident started:* 10:20am GMT (UTC)<br />*Time of Restoration:* 11:40pm GMT (UTC)<br /><br />We sincerely apologise for any inconvenience this outage has caused.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue that is currently affecting the DigiTickets platform and are aware that this is affecting users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more. <br /><br />We have identified an issue with the AWS Hosting platform which is impacting our services. Our engineers have implemented a fix for this issue, and we are starting to see our services returning to normal operation. <br /><br />*Systems Affected:* Back Office, ProPoint, Online Ticketing, DigiTickets API, Trade Portal, DigiTickets Website<br />*Time in which the incident started:* 10:20am GMT (UTC)<br />*Estimated Time of Restoration:* 12:00pm GMT (UTC)<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 12:30pm.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Identified</strong> - We have identified the issue that is currently affecting the DigiTickets platform and are aware that this is affecting users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more. <br /><br />We have identified an issue with the AWS Hosting platform which is impacting our services. Our engineers are working on resolving this issue as a matter of priority. <br /><br />*Systems Affected:* Back Office, ProPoint, Online Ticketing, DigiTickets API, Trade Portal, DigiTickets Website<br />*Time in which the incident started:* 10:20am BST (UTC+1)<br />*Estimated Time of Restoration:* Unknown<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 11:30am.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more. <br /><br />We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 10:20am<br />*Estimated Time of Restoration:* Unknown<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 11:00am.</p>tag:digitickets.statuspage.io,2005:Incident/151664082022-12-14T11:28:31Z2022-12-14T11:28:31ZIssues With Directing To Checkout On Customer Facing Websites<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Monitoring</strong> - Our developers have completed their investigation and have been able to identify and implement a fix for the issue. We will be monitoring this to ensure that this issue is fully resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some customers. This issue appears to not direct customers to the basket after selecting their tickets and instead takes them back to the homepage. <br /><br />We are working with our engineering teams to understand the root cause of the issue and a fix will be released as soon as possible.<br /><br />We apologise for any inconvenience caused and we are working extremely hard to get this resolved.</p>tag:digitickets.statuspage.io,2005:Incident/145682452022-12-07T09:27:31Z2022-12-07T09:27:31ZAdvisory - Opayo (formally SagePay) experiencing issues with gateway<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Resolved</strong> - We have been made aware that the Opayo (formally SagePay) gateway is now online and operational. If you find you have any issues with any payments, please reach out to Opayo's Support Team.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:17</var> UTC</small><br><strong>Monitoring</strong> - We have been made aware of an issue with Opayo (formally SagePay) with their gateway. For further information, please refer to Opayo's Support Team, or Opayo's Status page found here; https://www.opayo.co.uk/support/system-monitor.</p>tag:digitickets.statuspage.io,2005:Incident/137863852022-11-27T12:56:51Z2022-11-27T12:56:51ZCustomer Facing Sites Loading Issue<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Monitoring</strong> - Our developers have completed their investigation and have been able to identify and implement a fix for the issue. We will continue monitoring this issue today.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages, and more. <br /><br />We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible.</p>tag:digitickets.statuspage.io,2005:Incident/126328372022-10-27T13:22:37Z2022-10-27T13:22:37ZIssues with Payment Sense<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:22</var> UTC</small><br><strong>Resolved</strong> - We can now confirm that Payment Sense have resolved the issue.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Investigating</strong> - We have been informed that the payment gateway Payment Sense is currently experiencing issues with its systems. During this time, you and your customers may not be able to process payments through the Customer Facing website. <br /><br />Our team is currently investigating this issue and will provide updates when we can.<br /><br />For further information and to contact payment sense directly; - https://www.paymentsense.com/uk/contact-us/</p>tag:digitickets.statuspage.io,2005:Incident/121244932022-10-17T05:57:11Z2022-10-17T05:57:11ZIntermittent Offline Mode Error on Propoint<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:57</var> UTC</small><br><strong>Resolved</strong> - After monitoring this issue, we can confirm this has now been resolved and the platform is fully operational. We apologise for any inconvenience caused.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue that was affecting the DigiTickets platform, specifically ProPoint, and our engineering teams have put in steps to prevent ProPoint from going offline approximately after 30 minutes. <br /><br />We will be continuing to monitor this incident over the course of the next 24 hours for any reoccurrences of this issue. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 11:12 BST (UTC+1)<br />*Time of Restoration:* 11:40am BST (UTC+1)<br /><br />We once again apologise for any inconvenience this outage has caused and the impact it may have had on your users and customers.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Update</strong> - We have identified an issue that is currently affecting the DigiTickets platform, specifically ProPoint, and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more. <br /><br />We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />*Systems Affected:* ProPoint<br />*Time in which the incident started:* 11:12 BST (UTC+1)<br />*Estimated Time of Restoration:* Unknown<br /><br />We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible. <br /><br />We will provide our next update at 12:30pm BST (UTC+1)</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue with intermittent offline mode errors. We have identified the issue and we will provide regular updates here - thank you for your patience.</p>tag:digitickets.statuspage.io,2005:Incident/107815332022-08-09T06:47:23Z2022-08-09T12:16:35ZIssues with DigiTickets Platform<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:47</var> UTC</small><br><strong>Resolved</strong> - We have monitored the systems over the past 24 hours and have not seen a recurrence of this issue. We will be providing a postmortem for this incident with further information. We once again apologise for any inconvenience caused for this issue.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Monitoring</strong> - Our engineering teams have been working on adding mitigation steps to the performance issues we have been experiencing across the DigiTickets platform. This is affecting Back Office, Online Ticketing as well as ProPoint. <br /><br />Our engineers have implemented some steps to help with the performance issue and we are seeing our services return to normal. You might still experience slowness using the Back Office, Online Ticketing or ProPoint however this will return to normal operating speeds over the course of the next hour. <br /><br />We will continue to monitor the system performance over the course of the next 24 hours for any further issues. <br /><br />We apologise for the inconvenience this performance degradation has caused to our clients and we apologise for the issues that this has caused.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> UTC</small><br><strong>Identified</strong> - Our engineering teams have been able to identify the root cause of the degradation in performance for the DigiTickets platform and they are working on resolving this as quickly as possible. It has been noted that some payments for Barclaycard EPDQ are also failing. We will provide the next update with regards to this issue at 12:30pm BST (UTC+1).</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users. During this time, the functionality of the platform may be impacted. We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />We will provide further updates on this issue as soon as possible. We would like to apologise for any inconvenience caused.</p>tag:digitickets.statuspage.io,2005:Incident/107518362022-08-03T14:26:41Z2022-08-03T14:26:41ZBarclays EDPQ<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Monitoring</strong> - The issue appears to be resolved - we will continue to monitor before setting to resolved</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Update</strong> - Barclays are investigating this issue.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:55</var> UTC</small><br><strong>Identified</strong> - We've noticed some customers are currently having issues taking payments with Barclays EDPQ. This is an issue that Barclays are aware of and they have already started to investigate this issue.<br /><br />Please note this is only affecting those who use Barclays EDPQ for their online payment gateway.<br /><br />Please reach out to Barclays directly for further updates.</p>tag:digitickets.statuspage.io,2005:Incident/106502882022-07-23T13:00:48Z2022-07-23T13:00:48ZGoCardless - Scheduled Maintenance - 23rd of July (13:00-14:00 BST)<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Scheduled</strong> - GoCardless has made us aware of some planned maintenance on Saturday 23rd of July at 13:00 BST (12:00 UTC). <br /><br />During this time, the GoCardless API, dashboard and hosted payment pages will be unavailable. Payments and new mandates cannot be created. Processing of payments already scheduled will be unaffected.<br />To minimise the impact on your operations we have scheduled the maintenance window over the weekend, outside of scheduled payment runs, and have ensured the maintenance window is as short as possible.</p>tag:digitickets.statuspage.io,2005:Incident/106496202022-07-20T15:31:00Z2022-07-20T15:31:00ZProPoint Loading Issues<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Monitoring</strong> - Our engineering teams have deployed a fix for the ProPoint issues, and after testing internally, the issue has been resolved. You may need to clear your browser cookies and cache before logging into ProPoint. We will monitor the systems over the next 24 hours. We do apologise for any inconvenience this incident has caused.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Identified</strong> - Our engineering teams have been able to identify the root cause of the issue and they are working on a fix for this issue. We will provide a further update at 11am BST.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users. During this time, the functionality of the platform may be impacted. We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible. <br /><br />We will provide further updates on this issue as soon as possible. We would like to apologise for any inconvenience caused.</p>tag:digitickets.statuspage.io,2005:Incident/106220872022-07-18T09:29:45Z2022-07-18T09:29:45ZIntermittent Issues on Customer Facing Sites and Back Office<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>09:29</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved. Thank you for your understanding.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix and our Development Team is monitoring closely. The platform is now operational on all channels. We apologise for any inconvenience caused. If you have any further questions, please feel free to reach out to our Team.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:24</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users. During this time, the functionality of the platform may be impacted. We are working with our development teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible.
<br />
<br />We will provide further updates on this issue as soon as possible. We would like to apologise for any inconvenience caused.</p>tag:digitickets.statuspage.io,2005:Incident/105641492022-07-18T08:20:13Z2022-07-18T08:20:13ZIssues with Verifone payments<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Monitoring</strong> - Verifone has confirmed that their engineers have been able to identify the cause of the incident and are working on a resolution. We will continue to monitor this situation and provide an update once the incident has been resolved. We are able to see payments are being made successfully but we will continue to monitor this until Verifone has resolved the incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Investigating</strong> - We've noticed that since 12pm customers have been having issues taking payments with Verifone. We're monitoring the situation and are tracking all failed payments. If you are a Verifone customer you can follow direct updates on the Verifone service page; https://www.verifone.com/en/uk/service-notifications or contact them for further support; uk.helpdesk@verifone.com</p>tag:digitickets.statuspage.io,2005:Incident/105754072022-07-16T15:38:55Z2022-07-16T15:38:55ZGoCardless - Scheduled Maintenance - 16th of July (13:00-14:00 BST)<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>07:15</var> UTC</small><br><strong>Scheduled</strong> - Between 12:00-13:00 UTC (13:00-14:00 BST), on Saturday 16th July 2022, GoCardless will be performing essential maintenance which will take up to 60 minutes to complete. This maintenance ensures the continued reliability of our service.<br /><br />During this time the GoCardless API (api.gocardless.com), dashboard (manage.gocardless.com), hosted payment pages, webhooks and other components will be unavailable or return error codes. Payments and new mandates cannot be created. Processing of payments already scheduled will be unaffected.<br /><br />For more information, please see GoCardless's Status page here; https://www.gocardless-status.com/</p>tag:digitickets.statuspage.io,2005:Incident/105760702022-07-14T13:23:44Z2022-07-14T13:23:44ZUnable to Access the Kitchen Screen<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Resolved</strong> - We have been able to identify and resolve the issue with regards to the Kitchen Screen showing an XML error when trying to access the Kitchen Screen URL. Our engineers have implemented the resolution to this and you should no longer encounter this error. We apologise for any inconvenience this has caused.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Identified</strong> - When accessing the Kitchen Screen, you may encounter an XML error code. Our engineers are aware of this issue and are actively working on resolving this issue.<br /><br />You will be able to access the Kitchen Screen by using the following link as a temporary workaround; https://epos.digitickets.co.uk/kitchen/index.html#/<br /><br />Once the engineers have implemented the resolution to this issue, we will provide an update.</p>tag:digitickets.statuspage.io,2005:Incident/101979932022-06-09T11:47:25Z2022-06-09T11:47:25ZIssues with Payyo<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>11:47</var> UTC</small><br><strong>Resolved</strong> - The Payyo Support Team have now confirmed that this issue has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Investigating</strong> - We've noticed some customers are currently having issues taking payments with Payyo. We're communicating with Payyo and their Support Team, and will continue to post updates as soon as we have them. If you are a Payyo customer you can also email support@payyo.ch for more assistance.</p>tag:digitickets.statuspage.io,2005:Incident/101986592022-06-09T11:36:23Z2022-06-09T11:36:23ZIssues with Stripe<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>11:36</var> UTC</small><br><strong>Resolved</strong> - From 08:00 – 11:15 UTC, Stripe saw elevated payment errors related to 3D Secure. This issue is now resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Investigating</strong> - We've noticed some customers are currently having issues taking payments with Stripe and 3D Secure. This is an issue that Stripe is aware of and they are already started to investigate this issue. You can check for updates on this issue by going to their status page found here; https://status.stripe.com/</p>tag:digitickets.statuspage.io,2005:Incident/101050692022-05-30T16:36:44Z2022-05-30T16:36:44ZProPoint EPOS loading the wrong version<p><small>May <var data-var='date'>30</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Monitoring</strong> - Clearing the cache resolves this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>10:22</var> UTC</small><br><strong>Investigating</strong> - A number of clients have reported an issue while logging into ProPoint. <br /><br />The issue can be resolved by clearing the browsers cache and resetting the device.</p>