After monitoring this issue, we can confirm this has now been resolved and the platform is fully operational. We apologise for any inconvenience caused.
Posted Oct 17, 2022 - 05:57 UTC
Monitoring
We have identified the issue that was affecting the DigiTickets platform, specifically ProPoint, and our engineering teams have put in steps to prevent ProPoint from going offline approximately after 30 minutes.
We will be continuing to monitor this incident over the course of the next 24 hours for any reoccurrences of this issue.
*Systems Affected:* ProPoint *Time in which the incident started:* 11:12 BST (UTC+1) *Time of Restoration:* 11:40am BST (UTC+1)
We once again apologise for any inconvenience this outage has caused and the impact it may have had on your users and customers.
Posted Oct 16, 2022 - 10:43 UTC
Update
We have identified an issue that is currently affecting the DigiTickets platform, specifically ProPoint, and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more.
We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible.
*Systems Affected:* ProPoint *Time in which the incident started:* 11:12 BST (UTC+1) *Estimated Time of Restoration:* Unknown
We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible.
We will provide our next update at 12:30pm BST (UTC+1)
Posted Oct 16, 2022 - 10:26 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 16, 2022 - 10:14 UTC
Investigating
We're currently investigating an issue with intermittent offline mode errors. We have identified the issue and we will provide regular updates here - thank you for your patience.
Posted Oct 16, 2022 - 10:12 UTC
This incident affected: Back Office, Online Ticketing, and ProPoint.