Resolved -
Our Engineering Team has successfully rolled back the maintenance deployment from last night. This has corrected any processes that were affected by the API issues experienced this morning.
We apologise for any inconvenience this outage has caused. If you have any further queries or problems, please don't hesitate to contact our Client Support Team at support@digitickets.co.uk or 01392826980 (Option 1)
May 14, 08:05 UTC
Update -
Our Engineering Team has successfully rolled back the maintenance deployment from last night. This has corrected any processes that were affected by the API issues experienced this morning.
We apologise for any inconvenience this outage has caused. If you have any further queries or problems, please don't hesitate to contact our Client Support Team at support@digitickets.co.uk or 01392826980 (Option 1)
May 14, 08:05 UTC
Investigating -
We have identified some API issues that are currently affecting the DigiTickets platform after scheduled maintenance last night and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more.
Notable affected processes are viewing orders through the Today Screen and any custom processes that pull from the DigiTickets API.
We are working with our engineering teams to rollback the deployment overnight as quickly as possible.
*Systems Affected:* Back Office, ProPoint, DigiTickets API, *Time in which the incident started:* 08:00 (UTC+1) *Estimated Time of Restoration:* As soon as possible
We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible.
May 14, 07:51 UTC
Completed -
The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 UTC
Scheduled -
Please note that scheduled maintenance will be carried out on DigiTickets at 10:00pm on Tuesday 12th May and 10pm on Wednesday 13th May.
We do not expect any disruption to services; however, there is a possibility of performance issues or downtime for up to one hour should any unforeseen issues occur.
If service disruption exceeds one hour, the update will be rolled back and reviewed before being rescheduled for a later date.
May 8, 12:19 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 UTC
Scheduled -
Please note that scheduled maintenance will be carried out on DigiTickets at 10:00pm on Tuesday 12th May and 10pm on Wednesday 13th May.
We do not expect any disruption to services; however, there is a possibility of performance issues or downtime for up to one hour should any unforeseen issues occur.
If service disruption exceeds one hour, the update will be rolled back and reviewed before being rescheduled for a later date.
May 8, 12:17 UTC