Issues with Verifone payments

Incident Report for DigiTickets

Resolved

This incident has been resolved.

Posted Jul 18, 2022 - 08:20 UTC

Monitoring

Verifone has confirmed that their engineers have been able to identify the cause of the incident and are working on a resolution. We will continue to monitor this situation and provide an update once the incident has been resolved. We are able to see payments are being made successfully but we will continue to monitor this until Verifone has resolved the incident.

Posted Jul 14, 2022 - 08:50 UTC

Investigating

We've noticed that since 12pm customers have been having issues taking payments with Verifone. We're monitoring the situation and are tracking all failed payments. If you are a Verifone customer you can follow direct updates on the Verifone service page; https://www.verifone.com/en/uk/service-notifications or contact them for further support; uk.helpdesk@verifone.com

Posted Jul 13, 2022 - 11:27 UTC

This incident affected: Online Ticketing.