We have investigated the issue that was affecting the DigiTickets platform and was aware that this was affecting some users and customers. During this time, the functionality of the platform was impacted and you may have experienced slow responses, error messages and more.
Our engineers identified an issue with the AWS hosting platform and were able to implement a fix. This saw our services return to normal. We will be monitoring this incident over the next 24 hours for any recurrences.
*Systems Affected:* Back Office, ProPoint, Online Ticketing, DigiTickets API, Trade Portal, DigiTickets Website *Time in which the incident started:* 10:20am GMT (UTC) *Time of Restoration:* 11:40pm GMT (UTC)
We sincerely apologise for any inconvenience this outage has caused.
Posted Feb 25, 2023 - 12:00 UTC
Monitoring
We have identified the issue that is currently affecting the DigiTickets platform and are aware that this is affecting users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more.
We have identified an issue with the AWS Hosting platform which is impacting our services. Our engineers have implemented a fix for this issue, and we are starting to see our services returning to normal operation.
*Systems Affected:* Back Office, ProPoint, Online Ticketing, DigiTickets API, Trade Portal, DigiTickets Website *Time in which the incident started:* 10:20am GMT (UTC) *Estimated Time of Restoration:* 12:00pm GMT (UTC)
We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible.
We will provide our next update at 12:30pm.
Posted Feb 25, 2023 - 11:31 UTC
Identified
We have identified the issue that is currently affecting the DigiTickets platform and are aware that this is affecting users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more.
We have identified an issue with the AWS Hosting platform which is impacting our services. Our engineers are working on resolving this issue as a matter of priority.
*Systems Affected:* Back Office, ProPoint, Online Ticketing, DigiTickets API, Trade Portal, DigiTickets Website *Time in which the incident started:* 10:20am BST (UTC+1) *Estimated Time of Restoration:* Unknown
We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible.
We will provide our next update at 11:30am.
Posted Feb 25, 2023 - 11:03 UTC
Investigating
We are investigating an issue that is currently affecting the DigiTickets platform and are aware that this may be affecting some users and customers. During this time, the functionality of the platform may be impacted and you may experience slow responses, error messages and more.
We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible.
*Systems Affected:* ProPoint *Time in which the incident started:* 10:20am *Estimated Time of Restoration:* Unknown
We apologise for any inconvenience this outage is causing and we are working extremely hard to get this resolved as quickly as possible.
We will provide our next update at 11:00am.
Posted Feb 25, 2023 - 10:35 UTC
This incident affected: Back Office, Online Ticketing, and ProPoint.