DigiTickets Platform Outage

Incident Report for DigiTickets

Resolved

The current situation with the Google outage is ongoing and there is still a notable failure rate with external payment gateway processors.

However, due to the minimal level of impact on DigiTickets services, we're now closing this incident on our status page.

Live updates are still being reported by the BBC, which you can find at the following link: https://www.bbc.co.uk/news/live/c58jd2kjp93xt

If you have any further queries or problems, please don't hesitate to contact our Client Support Team 01392 826980 (Option 1)

Posted Oct 20, 2026 - 16:04 UTC

Monitoring

A Google outage has been reported by news outlets today, and we are aware that this may be affecting some users and customers.

It appears during this time, the functionality of payment gateways and other websites have been impacted, so you may experience slow responses, error messages and more.

We are working with our engineering teams to monitor this situation and apply any actions we can to mitigate these issues. Currently we can see higher than usual failure rates with payment gateway providers, however, currently there are no known issues with the functionality of DigiTickets Back Office and ProPoint.

Systems Affected: Payment Gateways and other websites
Time in which the incident started: 11:30 BST (UTC+1)
Estimated Time of Restoration: Unknown

We apologise for any inconvenience this outage is causing. Unfortunately, this issue is stemming from an external service provider, Google, so there is limited options we can implement for these issues.

BBC are live reporting this situation, which can be found here: https://www.bbc.co.uk/news/live/c58jd2kjp93xt

We will monitor this situation and update our status page with any relevant updates. If you have any further queries or problems, please don't hesitate to contact us

Posted Oct 20, 2026 - 11:15 UTC

This incident affected: Back Office, Online Ticketing, and ProPoint.