We have identified an issue that was affecting ProPoint and was aware that this may affect some users and customers. During this time, payments will look like they're taking an incorrect amount and asking the till operator to check the amount manually. Transactions are successful, and the order can safely be marked as paid manually.
Our engineers have released a fix for this issue and so we politely ask you to clear your browser cookies and cache and log back into ProPoint for this fix to be applied.
*Systems Affected:* ProPoint *Time in which the incident started:* 10:33 BST (UTC+1) *Time of Restoration:* 11:09 BST (UTC+1)
We apologise for any inconvenience this outage has caused and we will be monitoring this issue throughout the day.
Posted May 18, 2023 - 10:12 UTC
Investigating
We have identified an issue that is currently affecting ProPoint and are aware that this may be affecting some users and customers. During this time, the platform's functionality may be impacted, and you may experience slow responses, error messages and more.
We are working with our engineering teams to understand the root cause of the issue and how we can resolve this issue as quickly as possible.
*Systems Affected:* ProPoint *Time in which the incident started:* 10:33 BST (UTC+1) *Estimated Time of Restoration:* Unknown
We apologise for any inconvenience this outage is causing and are working extremely hard to resolve this as quickly as possible.
We will provide our next update at 11:30 BST (UTC+1)
Posted May 18, 2023 - 09:48 UTC
This incident affected: Back Office, Online Ticketing, and ProPoint.